FAQ

Acoustic lighting questions for B2B and project buyers.

Short answers about PET felt acoustic lighting, customization, MOQ from 1 piece, payment, samples, lead time, warranty, packaging and project purchasing.

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Acoustic lighting basics

Basic acoustic lighting questions

What is acoustic lighting?

Acoustic lighting combines a light fixture with sound-absorbing material, so one product can support illumination and room acoustic comfort.

What is PET felt?

PET felt is a polyester fiber acoustic material. It is commonly used for acoustic panels, baffles and decorative acoustic lighting bodies.

Can acoustic lights replace all acoustic panels?

Not always. Acoustic lights help add absorption near the ceiling or seating zone, but large noisy rooms may still need wall panels, ceiling panels or other acoustic treatment.

Where are acoustic lights usually used?

Common spaces include offices, meeting rooms, classrooms, libraries, restaurants, hotels, reception areas and commercial interiors.

Are acoustic lights mainly decorative or functional?

They are both. The product should provide useful light while the PET felt body adds acoustic surface area and a softer interior feeling.

Do acoustic lights reduce echo?

They can help reduce reflected sound, especially around desks, meeting tables and lounge zones. Final acoustic results depend on room size, surface materials and product quantity.

Products and customization

Product selection and customization

Which acoustic lighting types does FLOSEEK supply?

We focus on acoustic pendant lights, acoustic linear lights, ceiling and wall acoustic lighting, acoustic floor lamps and selected PET felt acoustic products.

Can you customize size, shape and color?

Yes. Size, shape, PET felt color, CCT, wattage, dimming, suspension, canopy, label and packaging can be discussed by model and order plan.

Can I choose a PET felt color from a color card?

Yes. Please confirm the final color number with our sales team before sampling or production because color series can vary by material type and batch.

Can you make OEM or private-label acoustic lights?

Yes. OEM and private-label requests can include product specification, logo, carton marks, instruction sheet and packaging details.

Can you develop a completely new acoustic lighting design?

Possible projects should be reviewed by our engineering team. Please share drawings, target dimensions, quantity, material expectation and market requirements first.

Can the light source, CCT and dimming be changed?

Many models can be discussed with 3000K, 4000K, 6000K or dimming options such as 1-10V or DALI. Final options depend on the fixture structure and driver selection.

Can you provide product drawings or specification sheets?

Yes. Tell us the model and project stage. For custom items, drawings are usually confirmed after requirement review.

B2B purchasing

MOQ, payment, samples and delivery

What is the MOQ?

MOQ can start from 1 piece. Standard catalog styles, samples and custom projects can all be discussed by model, material, customization level and packaging request.

Can I buy one sample before a bulk order?

Yes. Regular styles can usually be prepared within 7 days. Styles customized from customer drawings usually take about 15-20 days for sample development and confirmation.

Is the sample free?

Sample cost depends on model and customization. Please confirm with sales; some sample cost may be reviewed again when a bulk order is placed.

What are the payment terms?

The standard payment term is 30% deposit before production and 70% balance before shipment after inspection approval. Final terms are confirmed on the proforma invoice.

What is the production lead time?

Bulk order lead time is usually about 30 days after order confirmation. The final schedule depends on sample approval, material preparation, quantity, driver availability, packaging and shipment timing.

What packaging do you use?

Normal packaging is product inner box plus outer carton. Customized packaging, labels, carton marks or private-label packing can be arranged according to customer requirements.

Can you support urgent orders?

Sometimes. Please share model, quantity, deadline and destination country. We will check material stock and production capacity before confirming.

Can you ship internationally?

Yes. We support export orders. Shipping method, Incoterms, packing volume and documents should be confirmed with the sales team.

Can I use my own forwarder?

Usually yes. Please provide forwarder contact and shipping instructions early so carton labels and pickup timing can be coordinated.

Project coordination

Engineering and project cooperation

What information should I send for a project quotation?

Send room type, drawings, ceiling height, quantity, target model, size, PET felt color, CCT, dimming, voltage, destination country and required delivery time.

Can you help choose models for a project?

Yes. Our team can suggest suitable product families from your room type, ceiling condition, budget, style and quantity. Final design approval remains with the project designer or buyer.

Can acoustic lights work with office layouts?

Yes. Linear lights can follow workstation rows, and pendants can be placed above meeting tables, reception desks, lounge zones or collaborative areas.

Can you help with installation details?

We can provide basic mounting and suspension information. Site installation should be checked by local electricians, contractors or engineers.

What should architects or designers prepare?

A reflected ceiling plan, room dimensions, ceiling height, fixture schedule, desired light level, color palette and acoustic goals will make review faster.

Can you match a project color palette?

We can help compare PET felt color numbers with your palette. For important projects, confirm with material swatches and a sample before bulk production.

Can you support dimming systems for commercial projects?

Some models support dimming options. Please confirm control type, driver requirement and local electrical standard before quotation.

Personal buyers and company

Small orders, quality and company questions

Can personal project buyers purchase acoustic lights?

Yes, but these products are mainly built for B2B and project supply. For small personal projects, please contact sales to confirm MOQ, shipping cost and installation suitability.

Are acoustic lights suitable for home use?

Some models may suit home offices, studios or dining spaces, but voltage, installation, size and shipping cost should be checked before purchase.

What quality checks are done before shipment?

Typical checks include product appearance, dimensions, PET felt color, LED power-on test, dimming test when required, accessories, carton marks and packaging condition.

Do you provide certificates?

Certificates and market-specific documents should be confirmed by product specification and target market. FLOSEEK can support certificate materials through the KingOrnan parent brand when needed.

What is the warranty?

Warranty can be arranged from 2 to 5 years according to customer and project requirements. Final warranty terms depend on model, LED driver, order contract and application conditions.

Where is FLOSEEK based?

FLOSEEK works through the KingOrnan support system, with sales support in Ningbo, Zhejiang, China and manufacturing support in Zhongshan, Guangdong, China.

When was FLOSEEK founded?

FLOSEEK was founded in 2024 as a high-end lighting sub-brand under KingOrnan, with acoustic lighting as its main product category.

Who should I contact if my question is not listed?

Contact our sales team for quotation, MOQ, payment and shipping. Contact our engineering team through sales for drawings, custom structures and project technical checks.

Still checking details?

Send the uncertain points to our sales team.

For MOQ, payment, certificates, lead time, project drawings or a custom structure, the safest answer depends on your exact model and market.

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